Privacy policy

ForgeHeavy ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit or make a purchase from forgeheavy.com (the "Site"), how we use it, and the choices you have.

Information We Collect

Information you provide. When you place an order, create an account, or contact us, we collect your name, email address, shipping and billing address, phone number, and payment information.

Information collected automatically. When you browse the Site, we automatically collect certain device and usage data, including your IP address, browser type, pages viewed, and referring URLs. We collect this through cookies and similar technologies.

Payment information. Payments are processed by our payment providers (such as Shopify Payments, PayPal, and card networks). We do not store full card numbers on our servers; that data is handled directly by the payment processor.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including shipping and order confirmations.
  • Communicate with you about your order, respond to inquiries, and provide customer support.
  • Send marketing emails if you have opted in (you can unsubscribe at any time).
  • Detect and prevent fraud, and enforce our policies.
  • Improve the Site and our products.

Sharing Your Information

We share your information only as needed to run our business:

  • Suppliers and fulfillment partners who ship your order.
  • Payment processors to complete transactions.
  • Service providers (such as email, analytics, and hosting platforms like Shopify).
  • Legal authorities when required by law or to protect our rights.

We do not sell your personal information.

Cookies

We use cookies to keep items in your cart, remember preferences, analyze traffic, and support advertising. You can disable cookies in your browser settings, though some features of the Site may not work properly without them.

Your Rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to opt out of certain data uses. To make a request, email us at support@forgeheavy.com. Residents of California (under the CCPA) and the EU/UK (under GDPR) may have additional rights; we honor applicable requests.

Data Retention

We keep your information for as long as needed to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

The Site is not intended for anyone under 16. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective date" above reflects the latest revision.

Contact

Questions about your privacy? Email support@forgeheavy.com.