Shipping policy
Last updated: September 16, 2026
At NightGridRacing, we want your gear to reach you as smoothly as possible. Here's what to expect.
Processing Time
Orders are processed within 1–3 business days after they're placed. During sales, launches, or holidays, processing may take slightly longer.
Shipping Times
Once your order has been dispatched, estimated delivery is:
- United States: 5–14 business days after dispatch
- International: 7–18 business days after dispatch
These are estimates, not guarantees. Delays caused by carriers, customs, weather, or high-volume periods are outside our control.
Shipping Costs
- Free shipping on all US orders.
- International orders ship free over $99. International orders under $99 are charged shipping calculated at checkout.
Order Tracking
Once your order ships, we'll email you a tracking number. Tracking can take a few business days to show its first scan.
Duties, Taxes and Customs
The price you pay us covers your order and its shipping. For deliveries outside the United States, import duties, VAT and customs handling fees are set by your own country and are not included.
Where these charges apply, the carrier or your customs authority collects them from you, usually before or at the time of delivery. The amount depends on your country's rules and the declared value of your order. We don't calculate these charges, we don't control them, and we don't receive any part of them.
Please check your country's import thresholds before ordering so there are no surprises.
Refunds of Duties and Import Taxes
Because you pay import duties and taxes directly to your customs authority or carrier, we never hold those amounts and so we cannot refund them.
If we refund your order, the refund covers what you paid us for the goods. To recover duties or VAT you have already paid on an item you returned, contact your local customs authority — most countries have a reclaim procedure for returned goods.
If a parcel is refused at delivery or abandoned at customs, we can refund the price of the goods once the parcel is returned to us. Shipping costs already incurred are not refundable.
If you are a consumer in the EU or the UK, none of this affects your statutory rights.
Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an address error, you may be responsible for reshipment costs.
Lost or Delayed Packages
If your tracking shows no movement for an extended period, or your package is marked delivered but you can't find it, email support@nightgridracing.com and we'll help investigate with the carrier.
Before reporting a parcel as missing, please check with everyone at the delivery address, with neighbours or building reception, and any safe place or collection point named on the tracking record.
Report a missing parcel within 7 days of the delivery scan, or within 30 days of dispatch if tracking has shown no movement at all. Carriers close their own claim windows, so reports made later cannot be investigated.
If you are a consumer in the EU or the UK, this section does not affect your statutory rights. Where the law of your country places the risk of loss on us until the goods are in your physical possession, that law applies.
Questions
Need help with shipping? Email support@nightgridracing.com — we reply within one business day, Monday to Friday.