Refund policy

Last updated: September 16, 2026

At NightGridRacing, we stand behind the gear we ship. If something isn't right, we'll work with you to make it right — fairly and quickly. Please read the terms below so you know exactly what to expect before you order.

Return Window

You have 30 days from the date of delivery (based on verified tracking) to raise a return request. Requests made after this 30-day window are not eligible.

What We Accept

We accept returns for items that arrive damaged, defective, or different from what you ordered.

We do not accept change-of-mind returns. This includes ordering the wrong size, changing your mind about the colour or design, or no longer wanting the item. Our sizes are listed as garment measurements, not body measurements — please check the size guide on the product page before you buy, and measure a hoodie you already own to compare.

Customers in the European Union and the United Kingdom have additional statutory rights. See "Customers in the European Union and the United Kingdom" below; where that section conflicts with anything above, that section applies to you.

Damaged, Defective, or Wrong Items

Inspect your order on delivery. Report any problem within 7 days of delivery confirmation, with:

your order number
a description of the problem
clear photographs of the issue, and
an uninterrupted video that starts with the sealed package and continues through the full unboxing

The unboxing video is required. Without it we cannot verify whether the problem occurred in transit, at our facility, or after delivery, and we cannot process the claim.

Where a claim is approved, we cover the return shipping and you choose either a replacement or a full refund.

Reports made after 7 days are not eligible.

Condition Requirements

Returned items must be unworn, unwashed, and in the condition you received them, with all original tags, labels, packaging and accessories, and accompanied by valid proof of purchase.

How to Start a Return

Email support@nightgridracing.com with your order number, the reason, and your photographs and unboxing video.
Wait for written authorisation. Items sent back without prior authorisation are not accepted and cannot be returned to you.
We send you the return address after approval. We do not publish it.
Pack the item securely and ship it back. Where the item arrived damaged, defective or incorrect, we cover the return shipping.

Exchanges

We do not swap items directly. Return the original under the process above, then place a new order.

Not Returnable

Gift cards
Custom or personalised items
Items returned without prior authorisation
Items returned because you gave an incorrect delivery address, or refused delivery without a valid reason
Claims without an unboxing video and photographic evidence

Refunds

Once we receive and inspect your return we email you the outcome. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few additional days to show it.

Where only a minor defect is present, we may offer a partial refund instead of a full return. You are free to decline and proceed with a full return under this policy.

If an approved refund has not arrived after 15 business days, email support@nightgridracing.com and we'll track it down.

Order Changes & Cancellations

Email us at support@nightgridracing.com within 24 hours of placing your order. After 24 hours the order goes to fulfilment and can no longer be modified or cancelled.

Payment processing fees are non-refundable on cancelled orders.
Size or colour changes are possible within the 24-hour window, as long as the price stays the same.
If your order used a promotional discount, removing items may void that promotion.
Once a tracking number is issued, the order can no longer be cancelled.

This 24-hour window does not limit your rights if we fail to deliver within the timeframe we gave you, or your statutory rights if you are in the EU or the UK.

Customers in the European Union and the United Kingdom

If your order is delivered to the European Union or the United Kingdom, you have a legal right to withdraw from the purchase within 14 days of receiving it, without giving a reason. This right applies regardless of anything above, including our position on change-of-mind returns.

To withdraw, email support@nightgridracing.com within 14 days of delivery. You then have a further 14 days to send the item back. You pay the cost of returning it. We refund you within 14 days of receiving the item back, or of receiving proof that you sent it, whichever is earlier.

The item must be returned in a condition that allows resale. We may reduce the refund to reflect handling beyond what is needed to inspect the item.

Nothing in this policy limits your statutory rights as a consumer in your country of residence.

Shipping Times

For full details, see our Shipping Policy. In short:

Orders are processed within 1–3 business days before shipment.
United States: 5–14 business days after dispatch.
International: 7–18 business days after dispatch.

Duties and Import Taxes

For international destinations, import duties and VAT are charged by your own country and are not included in our prices. You pay them directly to the carrier or customs authority, so they never pass through us and we cannot refund them.

A refund from us covers the price of the goods you paid us. If you have paid duties on an item you returned, your local customs authority is the place to reclaim them.

If you are a consumer in the EU or the UK, this does not affect your statutory rights.

Packages Shown as Delivered

If tracking shows successful delivery to the address you gave at checkout, we treat the order as fulfilled.

Before reporting a parcel as missing, please check with everyone at the delivery address, with neighbours or building reception, and any safe place or collection point named on the tracking record.

Report a missing parcel within 7 days of the delivery scan, or within 30 days of dispatch if tracking has shown no movement at all. Carriers close their own claim windows, so reports made later cannot be investigated.

For parcels lost or stolen after confirmed delivery, file a claim with the carrier using your tracking number. We will provide the full shipment record to support your claim.

You confirm the accuracy of your address when you order. We are not liable for non-delivery caused by an incorrect or incomplete address.

If you are a consumer in the EU or the UK, this section does not affect your statutory rights. Where the law of your country places the risk of loss on us until the goods are in your physical possession, that law applies.

Order Documentation

For every order we keep complete records — order confirmation, tracking with proof of delivery, packaging records, and all customer service communication. If a payment dispute is filed, we provide this documentation to the payment processor. Disputes filed within our stated shipping timeframes, or contrary to this policy, will be contested with full evidence.

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